Terms & Conditions
Terms of Services
TERMS AND CONDITIONS FOR USE OF THE PLATFORM
A user is a person or thing that uses something such as a place, facility, product, or machine. In this case, ‘User’ is deemed to be a person who is registering or/and utilizing the services rendered by the website and/or mobile application.
A person who provides expert opinions, analysis, and recommendations to organizations or individuals, based on their own expertise. Possessing an in-depth knowledge of a particular industry, they deliver professional advice and lend their support, until a particular need has been met.
Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or service-marks of E-Quest Consulting Solutions Pvt. Ltd. Other product and company names mentioned on the Site may be the trademarks of their respective owners.
Someone or something that gathers required information from different sources and displays them at a single location. E-Quest Consulting Solutions Pvt. Ltd is a platform that acts as an aggregator by onboarding different consultants based on their expertise and providing the user with the required solution.
The term ‘platform’ mentioned throughout the document hereby refers to ‘website’ as well as ‘Perito’ mobile application.
The term ‘platform’ mentioned throughout the document hereby refers to ‘website’ as well as ‘Perito’ mobile application.
Throughout this document, “we”, “us”, “our”, “ours” refer to E-Quest Consulting Solutions Pvt. Ltd Wherever we have said ‘USER’ it refers to YOU or the end consumer.
E-Quest Consulting Solutions Pvt. Ltd. will notify you if there are any changes or amendments however, it is the responsibility of the user to check for timely updates.
4. GENERAL DESCRIPTION
E-Quest Consulting Solutions Pvt. Ltd. is a service-oriented platform having its existence on World Wide Web and the mobile application named ‘Perito’ that renders quality services through chat, call, video call and starting a project. The website and/or mobile application clearly mentions “Paid Services” (Collectively referred to as “Services”). You are required to register as a member on the portal. By registering for Paid Services, a Member agrees to:
To provide current, complete, and accurate information about them as prompted to do so by the website and /or mobile application.
To maintain and update the above information as required and submitted by you with the view to maintain the accuracy of the information being current and complete.
E-Quest Consulting Solutions Pvt. Ltd. mentions that the user will be able to avail services after registering on the platform. Registration is a one-time process and is free of cost. The user may register in one of the following ways mentioned below.
Creating an account on the Perito platform: This can be done by providing relevant personal information for the creation of the account on the Platform. An exclusive account will be created for the user by the ‘Perito’ mobile application based on the details provided.
The user shall not seek another user’s account information for availing platform’s services as it is prohibited. In any scenario, if it is observed that the information entered is incorrect and incomplete according to the platform terms and conditions, the website and/ or mobile application has the right to suspend/restrict the user’s account for future use.
The user holds the complete right to use the account but is not transferable to any other person or entity.
The User would be liable for securing the secrecy of the User's passwords and other data required for the purpose of registration. The User shall be deemed liable for every activity that takes place under the User's record with the Website and/or mobile application. The Website and/or mobile application can't and won't be responsible for any misfortune or harm emerging from the User's inability to keep up with confidentiality. The User will inform the Website and/or mobile application promptly assuming they become mindful of any unapproved utilization of their Account(s) or breach of any security. The User should log out from their account at the end of the session.
The User understands and affirms that his/her personal information including details regarding debit card/credit card sent over the Internet might be vulnerable to abuse, hacking, fraud and additionally misrepresentation and that the website and/or mobile application or the Payment Service Provider(s) have zero control over such matters.
The website and /or mobile platform doesn't allow the utilization of the Services by any User under the following conditions:
Assuming the User is an occupant of any jurisdiction that might forbid the utilization of the Services delivered by the website and/or mobile application.
Assuming the User is an occupant of any State/Country that denies by way of law, guideline, arrangement for entering into trade relations or/and
Because of any other strict restrictions.
A minor, who is under the age of eighteen (18) is not permitted to avail the services provided by the website and /or mobile platform in accordance with the mentioned or applicable laws. In such scenarios, a legal guardian is essential to avail services offered by the website and/or mobile application as the latter is not responsible for any misuse that might occur while utilizing the services.
7. Breach & Termination
The website and /or mobile platform may, in entire or to some degree, with or without informing the User, amend, cease, change or modify the services requested or the Account of the User enlisted with the website and/or mobile application. The website and /or mobile platform might not provide any prior notice for such action taken by the platform.
Infringement of any conditions referenced in this Terms of Usage will prompt immediate cancellation of the Registration of the User, whenever enlisted with the site and application. The Website and/or mobile application reserves the right to terminate/ take the necessary action immediately, if
The Website and/or mobile application can't check and verify the Registration information or any other information given by the User
The Website and/or mobile application believes that the activities of the User might cause legitimate risk for the platform, other Users or any service provider associated with the Website and/or mobile application
Any other that seems fit by the Website and/or mobile application
8. Website and/or mobile application content
The Website and/ or mobile application and any individual Websites which may be available through external hyperlinks with the platform are private property.
All interaction on this website and/ or mobile application inclusive of the guidance and advice received directly from the Licensed Provider must comply with these Terms of Usage.
The User shall not post or transmit through this website and/ or mobile application any material which violates or infringes in any way upon the rights of others, or any material which is unlawful, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law
The website and/ or mobile application reserves the right to terminate the access or to change or discontinue any aspect or feature of the website and/ or mobile application including, but not limited to, content, graphics, deals, offers, settings, etc.
9. Consultant Badges/ Grades
We have graded our consultants into five categories based on their Experience, Knowledge, Education, Professionalism, and Performance on the App. The five categories are as follows-
Please note the grades are interchangeable depending on the performance of the consultant on the application, their qualifications and specifications. To know more, refer to our pricing policy (link).
10. Verified Consultants
The advisors/consultants are also members of the site and not employees of the site and or mobile application. However, E-Quest Consulting Solutions Pvt. Ltd. verifies the degrees, qualifications, credentials and background of the advisors/consultants. We do not refer, endorse, recommended, verify, evaluate or guarantee other services provided by the advisors/ consultants or by the company that is not relevant to the services provided by E-Quest Consulting Solutions Pvt. Ltd.
11. Categories & Specialization
The Perito mobile application is bifurcated into various categories and specialization that caters to the sphere of work acknowledging different fields. The categories & specializations mentioned on the mobile application are subject to change in accordance with updates, global trends and other relevant factors.
12. User Mobile Application
WE-Quest Consulting Solutions Pvt. Ltd. offers ‘Perito’- a mobile application designed that offers users to access the services through chat, call and personalised consultations as well as project contracts.
13. Consultant Mobile Application
The ‘Perito’ mobile application is a platform that onboards verified consultants that offers opinions, analysis, and recommendations to organizations or individuals, based on their own expertise.
14. App updates
The app updates on the user devices will be ensured to provide access to the latest features, while also improving app security and stability.
15. Modes of Communication
E-Quest Consulting Solutions Pvt. Ltd has categorized four modes of communication to communicate with consultants as per the user’s requirement. The communication modes are tailored accordingly that taps the interests of the user, offering them a flexible route. The following are the modes of communication
Chat- In this mode of communication, a fixed price is applicable per question. A certain amount will be deducted from your wallet for the service rendered.
Call- Regarding this option, per minute charge will be applicable. A specified amount will be deducted accordingly from your wallet to the minutes consumed
Video Call: In a pre-scheduled call or video call, a certain charge is applicable that is calculated per hour.
16. Wallet & Recharge
In regards to taxes, GST of 18% is applicable on all wallet recharges. Post deduction of taxes, the remaining amount will be added to your account. In regards to the balance in your account, if you prefer to withdraw the balance, please contact support.
E-Quest Consulting Solutions Pvt. Ltd. offers a wallet system wherein the user is required to recharge a particular amount to avail of the services in accordance with the choice of communication. If the user wishes to withdraw the balance, he/she is required to contact support to avoid any fraudulent and/or swindling issues.
In case of a failed transaction, the amount will be redeposited to your wallet within 3 to 7 working days. In any scenario, If the user wants to withdraw the balance in the wallet, he/she is required to connect with the customer support.
17. Content Posted on Platform
E-Quest Consulting Solutions Pvt. Ltd. owns all the information, data, text, designs, pictures, content, logo, interface and different materials posted on the platform. Furthermore, all brand names, administration marks, business trademarks and proprietary advantages concerning the Platform are property of E-Quest Consulting Solutions Pvt. Ltd. or relevant to an associated third party.
The user doesn't have any authority to duplicate, replicate, republish, post, transfer, send data without any authorization or written consent. In any such scenario. necessary action will be strictly taken.
The user is deemed to use the platform according to mentioned laws by the website and/or mobile application and shall not it anyway breach any applicable laws & regulations.
18. Intellectual Property
E-Quest Consulting Solutions Pvt. Ltd. retains all intellectual property rights in the services. The ‘Perito’ mobile application, logo and names are trademarks of E-Quest Consulting Solutions Pvt. Ltd. and are registered in certain jurisdictions. All other product names, company names, marks, logos, and symbols used in connection with the Services may be the trademarks of their respective owners.
No user hold any right to use any trademarks owned by E-Quest Consulting Solutions Pvt. Ltd. Exclusive written consent is essential if the user seeks to use any trademarks owned by the platform.
19. Dispute Policy
We have framed a dispute policy that answers all the disputes and grievances in case the user finds the services delivered are not adequate or have not appeased to them. E-Quest Consulting Solutions Pvt. Ltd. has an extensive dispute policy framed to acknowledge any dispute scenario that might hinder the seamless working process. Any further queries, please refer to the dispute policy https://peritoapp.com/dispute-ploicy here.
20. Limitation on Liability
IN NO EVENT WILL PERITO | FIND A CONSULTANT OR E-QUEST CONSULTING SOLUTIONS PVT. LTD., ITS AFFILIATES OR THEIR LICENSORS, CONSULTANTS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE OR MOBILE APPLICATIONS, ANY WEBSITES OR APPLICATIONS LINKED TO IT, ANY CONTENT ON THE SITE AND MOBILE APPLICATION OR SUCH OTHER WEBSITES AND MOBILE APPLICATIONS OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE AND/OR MOBILE APPLICATIONS SUCH OTHER WEBSITES AND MOBILE APPLICATIONS, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Any waiver of any provision of the Terms of Usage shall be effective only if in writing and signed by E-Quest Consulting Solutions Pvt. Ltd. These Terms of Usage constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.
23. No Poaching
Without the prior written consent of the other party, neither party shall either directly or indirectly solicit or entice away (or seek or attempt to entice away) from the employment of the other party. E-Quest Consulting Solutions Pvt. Ltd. does not entertain any such kind of malpractices and condemns it.
24. For Majeure
Neither Party will be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes (which causes are hereinafter referred to as “Force Majeure”), to the extent beyond its reasonable control. Examples of events that might trigger a force majeure clause into effect include a declaration of war, a disease epidemic, a hurricane, earthquake, or other natural disaster events that fall under the legal term, “act of God.”
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Any grievances in respect to the services provided by E-Quest Consulting Solutions Pvt. Ltd. site and/or mobile application will be resolved by the grievance officer at the below mentioned coordinate:
Name: Jay Datta
Email id: firstname.lastname@example.org
Contact: +91 9967123187
Address: 74/11, ‘’C’’ Cross Road, Opp Gate No 2, MIDC, Seepz, Andheri East, Mumbai - 400093